What's your monthly planning process look like? Is it effective? Do you enjoy it? Or do you skip it because you never follow your plan?
What's Important to Consider When Planning for your Business.
I'm a bit of a dreamer, and I think if I were not a dreamer, I probably would not be in business. But I am, and being a dreamer can mess up a great dream if I do not have a good process for going after what I want to accomplish.
So the importance of process project management is essential, and that's why I love using Agile and Management by Objectives to help me execute my plans and keep me on track.
As a dreamer, I get inspired and have many new ideas that come into my mind virtually every day that I could use in Living Blessed Planners. If I were left to my own devices without some structure or discipline, I would try every one of them, which would not help me build a solid foundation for this business.
To have an effective and fun planning session that any dreamer would love, here are the actions that are essential to consider for your monthly planning session:
Set Time Aside Blessed CEO Time
I reserve 4 hours before the start of every month as my Blessed CEO time. During this time, I make sure I have all of my results and tools handy to help me think, evaluate, and plan out my strategy for the next month.
Some of the things I have available are my financials, customer comments or feedback, social media engagement numbers, paid ad data, sales data, and my Living Blessed Planner. From the planner, I want to have handy my journal notes and my idea starters pages.
# 1 Start with the Financials
It's essential to know what my numbers are looking like. So I review and update sales data and expenses. I look to see if I hit the budget projections I had for the month. If I was over or short, what caused it and where I needed to improve.
For expenses, was every charge necessary, or am I paying for unnecessary items? Where can I skinny down my costs. And where do I need to make investments in my business? What needs more funds because it's showing growth and scaling may be the best option.
#2 Evaluate Customer Service
I know how vital customer service is for my business; it can not be the last or forgotten thing that I consider. If I want my business to be successful, I have to create a great customer experience.
So it's always my number two priority that I review. Even as a solo entrepreneur, I have to have a great customer service model that I evaluate.
I consider how well my systems support the experience I want for my customers.
- Is it easy for them to contact me?
- Am I responding timely to requests?
- Am I keeping my word?
- How effective was I at taking challenging customer interactions and turning them into positive interactions?
- Did I have any customer service failures? If so, what could I have done better to make that experience positive?
- What did I learn from my customers this month that I could better serve them?